Refund Policy
At Eco Essence, we are committed to providing our customers with high-quality, eco-friendly products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
30-Day Satisfaction Guarantee
30-Day Satisfaction Guarantee: We stand behind the quality of our products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition and packaging to be eligible for a refund.
How to Initiate a Refund
To initiate a refund, please contact our customer service team at customercare@eco.com within 30 days of receiving your order. Our friendly team will guide you through the process and provide you with a return authorization number.